F.A.Q

ORDERS AND PAYMENTS

How do I register and create an account for PureGo?

Registration is easy! Just visit purego.ph and sign up using your email address. Once you’re done, you’re all set for your first order.

In order to make a purchase from PureGo, there’s a minimum order value of ₱300.00.

There is no limit when you place an order at PureGo. However, if you would be placing an order worth Php 50,000 and above, kindly email corpsales@purego.ph so we can accommodate your order better.

You may select your fulfillment instructions at checkout, or you may contact our Customer Support Team by emailing them at support@purego.ph or using the chat box on our website.

You will be receiving a confirmation email from PureGo immediately after your order is placed.

Once an order is packed, it's considered final. You still have the option to make changes to your order while it's being picked. You may also provide instructions for our shoppers to follow at check out.

We have several payment methods that you can use:
• Credit Card (MasterCard/ Visa)
• ATM/Debit Cards (Bancnet ATM Cards)
• Mobile Wallet (GCash)

Unfortunately, we don't accept TNAP and PERKS cards yet, but feel free to sign-up with PureGo and start earning points! Click here: https://purego.ph/account/login

Sorry, that’s still something we’re working on! Sign-up with PureGo so we can keep you posted. Click here: https://purego.ph/account/login

We carry different grocery items from canned food, snacks, condiments, kitchen essentials, bath items, prepacked frozen and chilled items, alcohol and tobacco, cleaning products, and pet supplies. We are currently working on adding premium products, and we will keep you posted soon!

SHIPPING & TRACKING

What are your operating hours?

You can place an order 24hrs a day, 7 days a week. Please note that our cut-off time is 3pm for same-day delivery. Orders that are placed after 3pm will be delivered the following day.

We're currently servicing the whole of Metro Manila (City of Manila, Quezon City, Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, San Juan, Taguig, and Valenzuela, as well as the municipality of Pateros) and some parts of Rizal, Bulacan, Cavite, Laguna and Pampanga. You can also message us on Facebook, Instagram, Chat support at our website or email us at support@purego.ph.


Facebook:
facebook.com/PureGOPH
Instagram:
instagram.com/purego.ph
Email: support@purego.ph

As long as your delivery address is covered by PureGo’s area of service, then it should be no problem.

We deliver the same day with a 3pm cut-off time. Orders received after 3pm will be delivered the following day.

Once your order has been confirmed and is ready for shipping, you will be sent a notification with the tracking number and link.

You may provide any changes to your order to our Customer Support team by emailing them at support@purego.ph or the chatbox on our website to help with updating your order details before your order is handed to our delivery partners.

There's a delivery fee for transactions between:
300 - 999 - PHP129
1000 - above - PHP99

ISSUES, REPLACEMENTS AND REFUNDS

How do I report a problem in my order?

You can reach the PureGo Customer Support Team by sending an email to support@purego.ph or by using the chatbox on our website.

Unfortunately, once the order has been processed you can no longer cancel it.

Although our inventory is synced with our partner store's inventory, some items can be low in stocks and out of stock after you have placed the order.

You may select the fulfillment instruction at checkout. You may provide specific instructions for our shoppers to follow, or you have the option to choose to proceed with your order without the unavailable items for us not to disturb you.

Yes! You may replace and edit your carts as many times as needed before checkout. Unfortunately, after checkout and once the order is confirmed it is final.

Yes, but we do have a couple of rules for item replacement and you will have to notify us within 24 hrs of the delivery of your order.

It can only be replaced if:

• The product delivered is damaged or is already expired
• The product delivered is incorrect or different from the item published on the PureGo website

If your reason doesn’t fall under these rules, we won’t be able to replace your item.
In order to process the replacement, we will need the original copy of your receipt.

In order to process the replacement, we will need the original copy of your receipt.

However, the customer should strictly comply with the following conditions: The purchased item to be replaced is supported by the original copy of the receipt. You will have to notify us within 24 hrs of the delivery of your order. We also expect you to send back the replacements within seven (7) days from receipt of the product, and must include the complete tags, labels, with no defect or damage, in its original box, unopened and un-tampered except for goods with visible factory defect or were clearly expired. Refund of order is subject to the approval of management.

Please contact us by sending an email to support@purego.ph

Please see our refund/reversal turnaround time:
GCash - Up to 5 days
GLife - Up to 7 Working days
Credit Cards - Up to 14 Banking days, depending on your bank
Debit Cards - Up to 45 days, depending on your bank

PLease note that turnaroundtime will start once your order has been delivered or after cancellation.

We will do our best in picking the closest weight to your initial order, and we will update the Order after picking. You will also be notified if additional payments are needed due to the weighted items.

Our PureGo Support Team will send an email with the link to help you process the additional payment. It will be the same as how you did the checkout process.

ECQ Guidelines for Quezon City

Due to Quezon City LGU Ordinance No. SP-2948 S-2020
We will have to limit each consumer or buyer per day to:



Please click on the link for further information:
https://quezoncity.gov.ph/qc-sets-limits-in-purchase-of-goods-directs-barangays-to-issue-pass-during-ecq/